Egg Freckles
By Thomas Brand

Thomas Brand

Phone: 617- 858-1212
E-mail: thomasbrand@mac.com
Website: eggfreckles.net

IT Endpoints Engineer @ VPF/HR | October 2021 — Present
Massachusetts Institute of Technology | Cambridge, MA

  • Manages the complete lifecycle of hundreds of remote endpoints
  • Maintains VPF/HR servers within a hybrid vSphere/AWS environment
  • Provides multi-tier Help Desk support for hundreds of employees
  • FileMaker, MS Access, Quickbase, & ServiceNow development
  • Active Directory & MECM administration for Windows 10/11
  • Jamf Pro administration for macOS on Apple Silicon
  • Completed the VPF/HR Exchange to Office 365 email migration
  • Completed the VPF/HR Broadsoft to Zoom phone VOIP migration
  • Lead security audits for all VPF/HR endpoints and servers

IT Manager @ OSATT | December 2015 – October 2021
Massachusetts Institute of Technology | Cambridge, MA

  • Responsible for the procurement/lifecycle of all OSATT IT equipment
  • Migrated OSATT Active Directory from Windows Server 2003 to 2016
  • Utilized MECM, Jamf & Prey for software deployment & reporting
  • Managed copiers, printers & print servers for consumable tracking
  • Deployed Bitlocker whole disk encryption across all OSATT endpoints
  • Deployed CrashPlan incremental backup across all OSATT endpoints
  • Completed the OSATT Sylantro to Broadsoft VOIP migration
  • Completed the OSATT Exchange to Office 365 email migration
  • Maintained Drupal, GRAV & WordPress websites hosted on RHEL
  • Performed regex litigation searches against OSATT email archives

Manager, Field Service Engineering @ IS&T | October 2013 – December 2015
Massachusetts Institute of Technology | Cambridge, MA

  • Managed a distributed team of 17 IT professionals working in 23 DLCs
  • Completed the Institute adoption of DUO two-factor authentication
  • Completed the Institute migration from Cyrus IMAP to MS Exchange
  • Completed the Institute migration from IBM TSM to CrashPlan
  • Lead the Institute adoption of MECM, Jamf Pro, and CrashPlan
  • Took MIT’s PC repair center from a 2-week to a 3-day turnaround on avg.
  • Helped administer MIT’s FlexLM Ubuntu license servers
  • Participated in the licensing, packaging, documentation & deployment of new software including Quickbase, Dropbox, CrashPlan, LabView, Adobe Creative Cloud, & Microsoft Office 365

Desktop Manager @ VPF | June 2012 – October 2013
Massachusetts Institute of Technology | Cambridge, MA

  • Responsible for the procurement/lifecycle of all VPF IT equipment
  • Managed a multi-tier Help Desk for over a 160 employees
  • Trained members of VPF Tech in new technology & support strategies
  • Engineered an unattended Lite-Touch Windows 7 build system
  • Created a shared FileMaker database for tracking all VPF IT assets
  • Designed and maintained a VPF Tech Wiki for technical documentation
  • vSphere administration for macOS, Windows Server, & Linux guests
  • Migrated VPF Active Directory from Windows Server 2003 to 2012 R2

PACS Analyst II @ Radiology | October 2005 – June 2012
Boston Children’s Hospital | Boston, MA

  • Participated in 24/7 on-call IT support for the department of Radiology
  • Imaged thousands of PC & Macintosh workstations
  • Coordinated the transition to new applications & paperless workflows
  • Negotiated vendor contracts with HP, Apple, Dell, Sprint & AT&T
  • Integrated Macs and PCs with Microsoft Active Directory
  • Administered Windows file, print, & Radiology PACS/RIS servers
  • Introduced client-side operating system virtualization to Radiology
  • Lead the Apple iPhone Enterprise Beta program at BCH

Lead Mac Genius | June 2003 – December 2005
Apple Inc. | Cupertino, CA

  • Trained teams of Mac Genius for the opening of new Apple Stores
  • Lead the daily operation of the Chestnut Hill Genius Bar
  • Taught instructional classes in both Apple & Adobe professional software
  • Upgraded the store’s BoH equipment, PoS, servers & networking
  • Ordered parts & kept an inventory of all ongoing service requests
  • Primary contact for all warranty/repair customer service issues

Computer Lab Technician | September 2002 – June 2004
Mount Ida College | Newton, MA

  • Provided direct PC/Mac support across Mount Ida College
  • Engineered a NetBoot imaging strategy for 4 computer labs
  • Lead the college-wide migration from Mac OS 9 to Mac OS X
  • Deployed & managed two new Power Mac G5 computer labs
  • Utilized Mac OS X Server for software licensing & roaming profiles
  • Provided pre-flight services using Epson large-format inkjet printers
  • Performed routine PC/Mac hardware repairs for students, faculty & staff

Certifications

  • MCITP: Windows Server 2008: 70-640 Active Directory
  • MCITP: Windows Server 2008: 70-642 Network Infrastructure
  • MCITP: Windows Server 2008: 70-643 Applications Infrastructure
  • MCITP: Windows Server 2008: 70-620 Windows Vista Client
  • MCITP: Windows Server 2008: 70-647 Enterprise Administrator
  • Apple Certified Macintosh Technician | October 2005 – 2015
  • Apple Certified System Administrator | November 2005
  • Apple Certified Help Desk Specialist | October 2005
  • CompTIA A+ Certification | September 2002
  • 2:59:20 Marathon Time | October 2018
  • Eagle Scout | 2001