Resume

Phone: 617- 858-1212
E-mail: thomasbrand@mac.com
Website: eggfreckles.net

IT Endpoints Engineer @ VPF | October 2021 — Present
Massachusetts Institute of Technology | Cambridge, MA

• Procured, imaged, and deployed hundreds of laptops
• Maintained multiple VPF servers using VMware vSphere & AWS
• Migrated multiple FileMaker DBs to Quickbase
• Evaluated AIK, GPO, & MECM deployments for Windows 11
• Optimized JAMF deployments for macOS & Apple Silicon
• Lead the VPF Exchange to Office 365 Email Migration
• Lead the VPF Broadsoft to Zoom Phone VOIP Migration
• Deployed multiple Neat Board Zoom Room AV appliances
• Managed the VPF Capital Database migration project (ongoing)

IT Consultant III @ TLO | December 2015 – October 2021
Massachusetts Institute of Technology | Cambridge, MA

• Responsible for the purchase/management of all TLO computer equipment
• Migrated TLO Active Directory from Windows Server 2003 to 2019
• Utilized MECM, JAMF, Chocolatey & Homebrew for software deployment & reporting
• Managed office copiers, printers, & installed a print server for consumable tracking
• Deployed Microsoft Bitlocker whole disk encryption across all TLO endpoints
• Lead the TLO Sylantro to Broadsoft VOIP migration
• Lead the TLO Exchange to Office 365 email migration
• Deployed Code42 incremental backup across all TLO endpoints
• Maintained multiple Drupal and WordPress websites hosted on Amazon AWS
• Performed regex litigation searches against TLO email archives
• Successfully lead the TLO through a remote work transition during the COVD19 pandemic

Manager, Field Service Engineering @ IS&T | October 2013 – December 2015 Massachusetts Institute of Technology | Cambridge, MA

• Managed a distributed team of 17 IT professionals working in over 20 DLCs
• Completed the Institute adoption of DUO two-factor authentication
• Completed the Institute migration from Cyrus IMAP to Microsoft Exchange
• Completed the Institute migration from IBM TSM to Code42 CrashPlan
• Lead the Institute adoption of Microsoft MECM & JAMF
• Managed MIT’s PC repair center (3-day turnaround on avg.)
• Managed the licensing, documentation, & deployment of MIT's software library
• Helped administer MIT’s FlexLM license servers
• Participated in the packaging and deployment of new MIT software including Quickbase, Dropbox, CrashPlan, LabView, Adobe Creative Cloud, & Microsoft Office 365.

Desktop Manager @ VPF | June 2012 – October 2013
Massachusetts Institute of Technology | Cambridge, MA

• Responsible for the purchase/management of all VPF computer equipment
• Managed a IT Help Desk with ticketing system for over a 160 employees
• Trained members of VPF Tech in new technology & customer support strategies
• Engineered an unattended AIK/Lite-Touch build process
• Created a shared FileMaker database for tracking all VPF IT assets
• Designed and maintained a VPF Tech Wiki for technical documentation
• Hosted/administered macOS, Windows Server, & Linux WMs
• Administered the VPF Active Directory
• Instituted a dept wide backup and encryption policy for all VPF endpoints
• Participated with the MIT community to resolve technical issues outside of VPF

PACS Analyst II @ Radiology | October 2005 – June 2012
Boston Children’s Hospital | Boston, MA

• Participated in 24/7 on call IT support for the department of Radiology
• Imaged thousands of PC & Macintosh workstations
• Coordinated the transition to new applications & paperless workflows
• Negotiated vendor contracts with HP, Apple, Sprint & AT&T
• Integrated Macs and PCs with Microsoft Active Directory
• Administered Windows file, print, & Radiology PACS/RIS servers
• Introduced client-side operating system virtualization to Radiology
• Instituted a department-wide backup system
• Lead the Apple iPhone Enterprise Beta program at BCH

Lead Mac Genius | June 2003 – December 2005
Apple Inc. | Cupertino, CA

• Trained teams of Mac Genius for the opening of new Apple Store
• Lead the daily operation of the "Genius Bar"
• Taught instructional classes for customers in both Apple & Adobe software
• Upgraded the store’s BOH equipment including POS, servers, & networking
• Ordered parts & kept an inventory of all ongoing service requests

Computer Lab Technician | September 2002 – June 2004
Mount Ida College | Newton, MA

• Provided direct desktop support across Mount Ida College
• Engineered a daily NetBoot imaging strategy to meet individual curriculum needs
• Lead the college-wide migration from Mac OS 9 to Mac OS X
• Deployed & managed two new Power Mac G5 computer labs
• Utilized Mac OS X Servers for NetBoot, software licensing, & roaming profiles
• Provided printing pre-flight services using Epson large-format inkjet printers
• Performed routine PC/Mac hardware repairs

Certifications

• MCITP: Windows Server 2008: 70-640 Active Directory
• MCITP: Windows Server 2008: 70-642 Network Infrastructure
• MCITP: Windows Server 2008: 70-643 Applications Infrastructure
• MCITP: Windows Server 2008: 70-620 Windows Vista Client
• MCITP: Windows Server 2008: 70-647 Enterprise Administrator
• Apple Certified Macintosh Technician | October 2005 – 2015
• Apple Certified System Administrator | November 2005
• Apple Certified Help Desk Specialist | October 2005
• CompTIA A+ Certification | September 2002
• 2:59:20 Marathon Time | October 2018
• Eagle Scout | 2001