Thomas Brand
Phone: 617- 858-1212
E-mail: thomasbrand@mac.com
Website: eggfreckles.net
IT Endpoints Engineer @ VPF/HR | October 2021 — Present
Massachusetts Institute of Technology | Cambridge, MA
- Manages the complete lifecycle of hundreds of remote endpoints
- Maintains VPF/HR servers within a hybrid vSphere/AWS environment
- Provides multi-tier Help Desk support for hundreds of employees
- FileMaker, MS Access, Quickbase, & ServiceNow development
- Active Directory & MECM administration for Windows 10/11
- Jamf Pro administration for macOS on Apple Silicon
- Completed the VPF/HR Exchange to Office 365 email migration
- Completed the VPF/HR Broadsoft to Zoom phone VOIP migration
- Lead security audits for all VPF/HR endpoints and servers
IT Manager @ OSATT | December 2015 – October 2021
Massachusetts Institute of Technology | Cambridge, MA
- Responsible for the procurement/lifecycle of all OSATT IT equipment
- Migrated OSATT Active Directory from Windows Server 2003 to 2016
- Utilized MECM, Jamf & Prey for software deployment & reporting
- Managed copiers, printers & print servers for consumable tracking
- Deployed Bitlocker whole disk encryption across all OSATT endpoints
- Deployed CrashPlan incremental backup across all OSATT endpoints
- Completed the OSATT Sylantro to Broadsoft VOIP migration
- Completed the OSATT Exchange to Office 365 email migration
- Maintained Drupal, GRAV & WordPress websites hosted on RHEL
- Performed regex litigation searches against OSATT email archives
Manager, Field Service Engineering @ IS&T | October 2013 – December 2015
Massachusetts Institute of Technology | Cambridge, MA
- Managed a distributed team of 17 IT professionals working in 23 DLCs
- Completed the Institute adoption of DUO two-factor authentication
- Completed the Institute migration from Cyrus IMAP to MS Exchange
- Completed the Institute migration from IBM TSM to CrashPlan
- Lead the Institute adoption of MECM, Jamf Pro, and CrashPlan
- Took MIT’s PC repair center from a 2-week to a 3-day turnaround on avg.
- Helped administer MIT’s FlexLM Ubuntu license servers
- Participated in the licensing, packaging, documentation & deployment of new software including Quickbase, Dropbox, CrashPlan, LabView, Adobe Creative Cloud, & Microsoft Office 365
Desktop Manager @ VPF | June 2012 – October 2013
Massachusetts Institute of Technology | Cambridge, MA
- Responsible for the procurement/lifecycle of all VPF IT equipment
- Managed a multi-tier Help Desk for over a 160 employees
- Trained members of VPF Tech in new technology & support strategies
- Engineered an unattended Lite-Touch Windows 7 build system
- Created a shared FileMaker database for tracking all VPF IT assets
- Designed and maintained a VPF Tech Wiki for technical documentation
- vSphere administration for macOS, Windows Server, & Linux guests
- Migrated VPF Active Directory from Windows Server 2003 to 2012 R2
PACS Analyst II @ Radiology | October 2005 – June 2012
Boston Children’s Hospital | Boston, MA
- Participated in 24/7 on-call IT support for the department of Radiology
- Imaged thousands of PC & Macintosh workstations
- Coordinated the transition to new applications & paperless workflows
- Negotiated vendor contracts with HP, Apple, Dell, Sprint & AT&T
- Integrated Macs and PCs with Microsoft Active Directory
- Administered Windows file, print, & Radiology PACS/RIS servers
- Introduced client-side operating system virtualization to Radiology
- Lead the Apple iPhone Enterprise Beta program at BCH
Lead Mac Genius | June 2003 – December 2005
Apple Inc. | Cupertino, CA
- Trained teams of Mac Genius for the opening of new Apple Stores
- Lead the daily operation of the Chestnut Hill Genius Bar
- Taught instructional classes in both Apple & Adobe professional software
- Upgraded the store’s BoH equipment, PoS, servers & networking
- Ordered parts & kept an inventory of all ongoing service requests
- Primary contact for all warranty/repair customer service issues
Computer Lab Technician | September 2002 – June 2004
Mount Ida College | Newton, MA
- Provided direct PC/Mac support across Mount Ida College
- Engineered a NetBoot imaging strategy for 4 computer labs
- Lead the college-wide migration from Mac OS 9 to Mac OS X
- Deployed & managed two new Power Mac G5 computer labs
- Utilized Mac OS X Server for software licensing & roaming profiles
- Provided pre-flight services using Epson large-format inkjet printers
- Performed routine PC/Mac hardware repairs for students, faculty & staff
Certifications
- MCITP: Windows Server 2008: 70-640 Active Directory
- MCITP: Windows Server 2008: 70-642 Network Infrastructure
- MCITP: Windows Server 2008: 70-643 Applications Infrastructure
- MCITP: Windows Server 2008: 70-620 Windows Vista Client
- MCITP: Windows Server 2008: 70-647 Enterprise Administrator
- Apple Certified Macintosh Technician | October 2005 – 2015
- Apple Certified System Administrator | November 2005
- Apple Certified Help Desk Specialist | October 2005
- CompTIA A+ Certification | September 2002
- 2:59:20 Marathon Time | October 2018
- Eagle Scout | 2001