Resume
Phone: 617- 858-1212
E-mail: thomasbrand@mac.com
Website: eggfreckles.net
IT Endpoints Engineer @ VPF | October 2021 — Present
Massachusetts Institute of Technology | Cambridge, MA
- Procured, imaged, and deployed hundreds of laptops
- Maintained multiple VPF servers using VMware vSphere & AWS
- Migrated multiple FileMaker DBs to Quickbase
- Evaluated AIK, GPO, & MECM deployments for Windows 11
- Optimized JAMF deployments for macOS & Apple Silicon
- Lead the VPF Exchange to Office 365 Email Migration
- Lead the VPF Broadsoft to Zoom Phone VOIP Migration
- Deployed multiple Neat Board Zoom Room AV appliances
- Managed the VPF Capital Database migration project (ongoing)
IT Consultant III @ TLO | December 2015 – October 2021
Massachusetts Institute of Technology | Cambridge, MA
- Responsible for the purchase/management of all TLO computer equipment
- Migrated TLO Active Directory from Windows Server 2003 to 2019
- Utilized MECM, JAMF, Chocolatey & Homebrew for software deployment & reporting
- Managed office copiers, printers, & installed a print server for consumable tracking
- Deployed Microsoft Bitlocker whole disk encryption across all TLO endpoints
- Lead the TLO Sylantro to Broadsoft VOIP migration
- Lead the TLO Exchange to Office 365 email migration
- Deployed Code42 incremental backup across all TLO endpoints
- Maintained multiple Drupal and WordPress websites hosted on Amazon AWS
- Performed regex litigation searches against TLO email archives
- Successfully lead the TLO through a remote work transition during the COVD19 pandemic
Manager, Field Service Engineering @ IS&T | October 2013 – December 2015
Massachusetts Institute of Technology | Cambridge, MA
- Managed a distributed team of 17 IT professionals working in over 20 DLCs
- Completed the Institute adoption of DUO two-factor authentication
- Completed the Institute migration from Cyrus IMAP to Microsoft Exchange
- Completed the Institute migration from IBM TSM to Code42 CrashPlan
- Lead the Institute adoption of Microsoft MECM & JAMF
- Managed MIT’s PC repair center (3-day turnaround on avg.)
- Managed the licensing, documentation, & deployment of MIT's software library
- Helped administer MIT’s FlexLM license servers
- Participated in the packaging and deployment of new MIT software including Quickbase, Dropbox, CrashPlan, LabView, Adobe Creative Cloud, & Microsoft Office 365.
Desktop Manager @ VPF | June 2012 – October 2013
Massachusetts Institute of Technology | Cambridge, MA
- Responsible for the purchase/management of all VPF computer equipment
- Managed a IT Help Desk with ticketing system for over a 160 employees
- Trained members of VPF Tech in new technology & customer support strategies
- Engineered an unattended AIK/Lite-Touch build process
- Created a shared FileMaker database for tracking all VPF IT assets
- Designed and maintained a VPF Tech Wiki for technical documentation
- Hosted/administered macOS, Windows Server, & Linux WMs
- Administered the VPF Active Directory
- Instituted a dept wide backup and encryption policy for all VPF endpoints
- Participated with the MIT community to resolve technical issues outside of VPF
PACS Analyst II @ Radiology | October 2005 – June 2012
Boston Children’s Hospital | Boston, MA
- Participated in 24/7 on call IT support for the department of Radiology
- Imaged thousands of PC & Macintosh workstations
- Coordinated the transition to new applications & paperless workflows
- Negotiated vendor contracts with HP, Apple, Sprint & AT&T
- Integrated Macs and PCs with Microsoft Active Directory
- Administered Windows file, print, & Radiology PACS/RIS servers
- Introduced client-side operating system virtualization to Radiology
- Instituted a department-wide backup system
- Lead the Apple iPhone Enterprise Beta program at BCH
Lead Mac Genius | June 2003 – December 2005
Apple Inc. | Cupertino, CA
- Trained teams of Mac Genius for the opening of new Apple Store
- Lead the daily operation of the "Genius Bar"
- Taught instructional classes for customers in both Apple & Adobe software
- Upgraded the store’s BOH equipment including POS, servers, & networking
- Ordered parts & kept an inventory of all ongoing service requests
Computer Lab Technician | September 2002 – June 2004
Mount Ida College | Newton, MA
- Provided direct desktop support across Mount Ida College
- Engineered a daily NetBoot imaging strategy to meet individual curriculum needs
- Lead the college-wide migration from Mac OS 9 to Mac OS X
- Deployed & managed two new Power Mac G5 computer labs
- Utilized Mac OS X Servers for NetBoot, software licensing, & roaming profiles
- Provided printing pre-flight services using Epson large-format inkjet printers
- Performed routine PC/Mac hardware repairs
Certifications
- MCITP: Windows Server 2008: 70-640 Active Directory
- MCITP: Windows Server 2008: 70-642 Network Infrastructure
- MCITP: Windows Server 2008: 70-643 Applications Infrastructure
- MCITP: Windows Server 2008: 70-620 Windows Vista Client
- MCITP: Windows Server 2008: 70-647 Enterprise Administrator
- Apple Certified Macintosh Technician | October 2005 – 2015
- Apple Certified System Administrator | November 2005
- Apple Certified Help Desk Specialist | October 2005
- CompTIA A+ Certification | September 2002
- 2:59:20 Marathon Time | October 2018
- Eagle Scout | 2001