Egg Freckles
By Thomas Brand

Thomas Brand

Phone: 617- 858-1212
E-mail: thomasbrand@mac.com
Website: eggfreckles.net

Systems Admin, IT Consultant III | December 2015 – Present
Massachusetts Institute of Technology | Cambridge, MA

  • Migrated TLO’s private Windows domain to IS&T’s WIN.MIT.EDU
  • Replaced TLO’s fleet of 60 desktop computers in a two month period
  • Deployed Microsoft SCCM for software deployment and reporting
  • Replaced all printers & deployed a print server for consumable tracking
  • Installed Institute approved sustainable account and security practices
  • Deployed Microsoft Bitlocker whole disk encryption across all workstations
  • Deployed Code 42 CrashPlan incremental backup across all workstations
  • Maintains multiple Drupal and WordPress websites
  • Performs boolean + regex Exchange email litigation searches

Manager, Field Service Engineering | October 2013 – December 2015
Massachusetts Institute of Technology | Cambridge, MA

  • Managed a distributed team of IT professionals working in over 20 DLCs
  • Completed the Institute adoption of DUO two-factor authentication
  • Completed the Institute migration from Cyrus IMAP to Microsoft Exchange
  • Completed the Institute migration from IBM TSM to Code42 CrashPlan
  • Lead the deployment of Microsoft SCCM & JAMF Casper across 20 DLCs
  • Managed MIT’s PC repair center (achieving an on average 2-day turnaround)
  • Managed the procurement, licensing, documentation, and deployment of MIT’s software library
  • Helped administer MIT’s FlexLM license Servers.
  • Participated in the packaging and deployment of new MIT software including Dropbox, CrashPlan, LabView, Adobe Creative Cloud, & Office 365.

Desktop Manager VPF | June 2012 – October 2013
Massachusetts Institute of Technology | Cambridge, MA

  • Developed a 60 minute resolution strategy for all desktop issues
  • Trained members of VPF Tech in new technology and customer support strategies
  • Engineered an unattended AIK/Lite-Touch build process
  • Created a FileMaker inventory and reporting system for all VPF assets
  • Designed and maintained the VPF Tech Wiki for technical documentation
  • Administered physical and virtual Linux, Mac, & Windows servers
  • Responsible for the purchase of all VPF computer equipment
  • Administered the VPF Active Directory
  • Instituted a VPF wide backup and encryption policy for all members of VPF
  • Worked with the MIT community to resolve technical issues outside of VPF

PACS Analyst II | October 2005 – June 2012
Boston Children’s Hospital | Boston, MA

  • Provided direct desktop support for the department of Radiology
  • Directed desktop imaging for hundreds of PC and Macintosh workstations
  • Coordinated the training of new applications and workflows
  • Managed and mapped the inventory of all Radiology computer assets
  • Negotiated high-profile vendor contracts with HP, Apple & AT&T
  • Integrated Macs and PCs on a Microsoft Active Directory domain
  • Administered Windows File, Print, and PACS servers
  • Introduced client-side operating system virtualization to Radiology
  • Instituted a department-wide backup system
  • Supervised the Apple iPhone Enterprise Beta program at BCH

Lead Mac Genius | June 2003 – December 2005
Apple Inc. | Cupertino, CA

  • Trained a new team of Mac Genius for the opening of a band-new Apple Stores
  • Lead the daily operation of the Genius Bar
  • Taught instructional classes for customers in both Apple & Adobe software
  • Upgraded the store’s BOH equipment including POS, Servers, and Networking
  • Ordered parts and kept an inventory of all incoming and outgoing repairs

Computer Lab Technician | September 2002 – June 2004
Mount Ida College | Newton, MA

  • Provided direct desktop support across Mount Ida College
  • Devised a daily NetBoot imaging strategy to meet individual curriculum needs
  • Oversaw the institution-wide migration from Mac OS 9 to Mac OS X
  • Directed the deployment of two new Power Mac G5 computer labs
  • Deployed a Mac OS X Server for NetBoot, license distribution, and roaming profiles
  • Provided printing preflight services using Epson large-format inkjet printers
  • Performed routine PC repairs.

Certifications:

  • MCITP: Windows Server 2008: 70-640 Active Directory
  • MCITP: Windows Server 2008: 70-642 Network Infrastructure
  • MCITP: Windows Server 2008: 70-643 Applications Infrastructure
  • MCITP: Windows Server 2008: 70-620 Windows Vista Client
  • MCITP: Windows Server 2008: 70-647 Enterprise Administrator
  • Apple Certified Macintosh Technician | October 2005 – 2015
  • Apple Certified System Administrator | November 2005
  • Apple Certified Help Desk Specialist | October 2005
  • CompTIA A+ Certification | September 2002
  • 2:59:20 Marathon Time | October 2018
  • Eagle Scout | 2001