Egg Freckles
By Thomas Brand

Thomas Brand

Phone: 617- 858-1212 E-mail: thomasbrand@mac.com Website: eggfreckles.net

Systems Admin, IT Consultant III | December 2015 – Present Massachusetts Institute of Technology | Cambridge, MA

  • Deployed Mac OS, Windows, & Linux Workstations
  • Migrated AD environment from 2003 to 2012 R2
  • Utilized MECM, JAMF Pro, Ninite & Chocolatey for software deployment and reporting
  • Managed copiers, printers, installed Windows print server for consumable tracking
  • Deployed Microsoft Bitlocker whole disk encryption across all TLO workstations
  • Migrated TLO telephony from Sylantro to Broadsoft
  • Migrated TLO email from Exchange 2013 to Office 365
  • Deployed Code42 incremental backup across all workstations
  • Maintained multiple Drupal and WordPress websites hosted on Amazon AWS
  • Performed regular expression litigation searches on TLO email
  • Successfully lead the TLO through a flexwork transition during the COVD19 Pandemic

Manager, Field Service Engineering | October 2013 – December 2015 Massachusetts Institute of Technology | Cambridge, MA

  • Managed a distributed team of IT professionals working in over 20 DLCs
  • Completed the Institute adoption of DUO two-factor authentication
  • Completed the Institute migration from Cyrus IMAP to Microsoft Exchange
  • Completed the Institute migration from IBM TSM to Code42 CrashPlan
  • Lead the deployment of Microsoft MECM & JAMF Pro across 20 DLCs
  • Managed MIT’s PC repair center (achieving an on average 3-day turnaround)
  • Managed the procurement, licensing, documentation, & deployment of MIT's software
  • Helped administer MIT’s FlexLM license servers
  • Participated in the packaging and deployment of new MIT software including Dropbox, CrashPlan, LabView, Adobe Creative Cloud, & Office 365.

Desktop Manager VPF | June 2012 – October 2013 Massachusetts Institute of Technology | Cambridge, MA

  • Developed a 60 minute resolution strategy for all desktop issues
  • Trained members of VPF Tech in new technology & customer support strategies
  • Engineered an unattended AIK/Lite-Touch build process
  • Created a FileMaker inventory and reporting system for all VPF IT assets
  • Designed and maintained the VPF Tech Wiki for technical documentation
  • Administered Mac OS, Windows Server, & Linux WMs
  • Responsible for the purchase of all VPF computer equipment
  • Administered the VPF Active Directory
  • Instituted a VPF wide backup and encryption policy for all members of VPF
  • Worked with the MIT community to resolve technical issues outside of VPF

PACS Analyst II | October 2005 – June 2012 Boston Children’s Hospital | Boston, MA

  • Provided direct desktop support for the department of Radiology
  • Directed desktop imaging for hundreds of PC and Macintosh workstations
  • Coordinated the training of new applications and workflows
  • Managed and mapped the inventory of all Radiology computer assets
  • Negotiated high-profile vendor contracts with HP, Apple, Sprint, & AT&T
  • Integrated Macs and PCs on a Microsoft Active Directory domain
  • Administered Windows File, Print, and Radiology PACS servers
  • Introduced client-side operating system virtualization to Radiology
  • Instituted a department-wide backup system
  • Supervised the Apple iPhone Enterprise Beta program at BCH

Lead Mac Genius | June 2003 – December 2005 Apple Inc. | Cupertino, CA

  • Trained a new team of Mac Genius for the opening of a band-new Apple Store
  • Lead the daily operation of the Apple Store "Genius Bar"
  • Taught instructional classes for customers in both Apple & Adobe software
  • Upgraded the store’s BOH equipment including POS, servers, and networking
  • Ordered parts and kept an inventory of all incoming and outgoing repairs

Computer Lab Technician | September 2002 – June 2004 Mount Ida College | Newton, MA

  • Provided direct desktop support across Mount Ida College
  • Devised a daily NetBoot imaging strategy to meet individual curriculum needs
  • Oversaw the institution-wide migration from Mac OS 9 to Mac OS X
  • Directed the deployment of two new Power Mac G5 computer labs
  • Deployed a Mac OS X Server for NetBoot, license distribution, and roaming profiles
  • Provided printing preflight services using Epson large-format inkjet printers
  • Performed routine PC/Mac repairs

Certifications:

  • MCITP: Windows Server 2008: 70-640 Active Directory
  • MCITP: Windows Server 2008: 70-642 Network Infrastructure
  • MCITP: Windows Server 2008: 70-643 Applications Infrastructure
  • MCITP: Windows Server 2008: 70-620 Windows Vista Client
  • MCITP: Windows Server 2008: 70-647 Enterprise Administrator
  • Apple Certified Macintosh Technician | October 2005 – 2015
  • Apple Certified System Administrator | November 2005
  • Apple Certified Help Desk Specialist | October 2005
  • CompTIA A+ Certification | September 2002
  • 2:59:20 Marathon Time | October 2018
  • Eagle Scout | 2001