Egg Freckles
By Thomas Brand

Thomas Brand

Phone: 617- 858-1212
E-mail: thomasbrand@mac.com
Website: eggfreckles.net

IT Endpoints Engineer @ VPF | October 2021 — Present
Massachusetts Institute of Technology | Cambridge, MA

  • Created a new QuickBase app for asset tracking/cost projection
  • Audited AD security policies & MECM deployments for Windows 10/11
  • Optimized JAMF deployments for macOS Monterey & Apple Silicon
  • Lead the VPF Office 365 Email Migration
  • Lead the VPF Zoom Phone VOIP Migration
  • Administered VPF's AWS virtualization stack
  • Deployed multiple Neat Board Zoom Room appliances across campus
  • Managed the VPF Capital Database migration project (ongoing)

IT Manager @ OSATT | December 2015 – October 2021
Massachusetts Institute of Technology | Cambridge, MA

  • Responsible for the procurement/management of all OSATT IT resources
  • Migrated OSATT 2003 AD from on-prem to cloud 2012 R2 level
  • Utilized MECM, JAMF, Chocolatey & Homebrew for software deployment
  • Managed copiers, printers, & installed a print server for consumable tracking
  • Deployed Microsoft Bitlocker disk encryption across all OSATT endpoints
  • Lead the OSATT Sylantro to Broadsoft VOIP migration
  • Lead the OSATT Exchange to Office 365 email migration
  • Deployed Code42 incremental backup across all OSATT endpoints
  • Administered OSATT's AWS virtualization stack
  • Maintained multiple Drupal and WordPress websites
  • Performed regex litigation searches against OSATT email archives
  • Successfully lead OSATT through COVID19 remote work transition

Manager, Field Service Engineering @ IS&T | October 2013 – December 2015 Massachusetts Institute of Technology | Cambridge, MA

  • Managed a distributed team of 17 IT professionals working in 20+ DLCs
  • Completed the Institute adoption of DUO two-factor authentication
  • Completed the Institute migration from Cyrus IMAP to Microsoft Exchange
  • Completed the Institute migration from IBM TSM to Code42 CrashPlan
  • Lead the Institute adoption of Microsoft MECM & JAMF
  • Brought IS&T’s PC average repair time down from 2 weeks to 3 days
  • Managed the licensing, documentation, & delivery of IS&T's software library
  • Helped administer MIT’s FlexLM license servers
  • Participated in the packaging and deployment of new MIT software including Dropbox, Code42, LabView, Adobe Creative Cloud, & Microsoft Office 365

Desktop Manager @ VPF | June 2012 – October 2013
Massachusetts Institute of Technology | Cambridge, MA

  • Responsible for the procurement/management of all VPF IT resources
  • Managed an IT Help Desk with ticketing system for over 160 employees
  • Mentored members of VPF Tech in new technology & support strategies
  • Engineered an unattended AIK/Lite-Touch build process
  • Created a shared FileMaker database for tracking all VPF IT assets
  • Designed and maintained a VPF Tech Wiki for technical documentation
  • Hosted/administered macOS, Windows Server, & Linux VMs
  • Administered the VPF Active Directory
  • Instituted a dept wide backup and encryption policy for all VPF endpoints
  • Participated within the greater MIT IT Partners community

PACS Analyst II @ Radiology | October 2005 – June 2012
Boston Children’s Hospital | Boston, MA

  • Participated in 24/7 on call IT support for the department of Radiology
  • Imaged thousands of PC & Macintosh workstations
  • Coordinated the transition to new applications & paperless workflows
  • Managed a inventory of over 500 distributed Radiology endpoints
  • Negotiated vendor contracts with HP, Apple, Sprint & AT&T
  • Integrated Macs and PCs with Microsoft Active Directory
  • Administered Windows file, print, & Radiology PACS/RIS servers
  • Introduced client-side operating system virtualization to Radiology
  • Instituted a department-wide backup system
  • Lead the Apple iPhone Enterprise Beta program at BCH

Lead Mac Genius | June 2003 – December 2005
Apple Inc. | Cupertino, CA

  • Trained teams of Mac Genius for the opening of new Apple Stores
  • Lead the daily operation of the Chestnut Hill "Genius Bar"
  • Taught instructional classes for customers in both Apple & Adobe software
  • Upgraded the store’s BOH equipment including POS, servers, & networking
  • Ordered parts & kept an inventory of all ongoing service requests

Computer Lab Technician | September 2002 – June 2004
Mount Ida College | Newton, MA

  • Provided in-person PC/Mac support across Mount Ida College
  • Engineered a NetBoot Mac imaging strategy for individual curriculums
  • Lead the college-wide migration from Mac OS 9 to Mac OS X
  • Lead the deployment of 802.11 wireless networking on campus
  • Deployed & managed two new Power Mac G5 computer labs
  • Utilized Mac servers for NetBoot, software licensing, & roaming profiles
  • Provided printing preflight services using Epson large-format inkjet printers
  • Performed PC/Mac hardware repairs for faculty and students

Certifications

  • MCITP: Windows Server 2008: 70-640 Active Directory
  • MCITP: Windows Server 2008: 70-642 Network Infrastructure
  • MCITP: Windows Server 2008: 70-643 Applications Infrastructure
  • MCITP: Windows Server 2008: 70-620 Windows Vista Client
  • MCITP: Windows Server 2008: 70-647 Enterprise Administrator
  • Apple Certified Macintosh Technician | October 2005 – 2015
  • Apple Certified System Administrator | November 2005
  • Apple Certified Help Desk Specialist | October 2005
  • CompTIA A+ Certification | September 2002
  • 10x Boston Marathon Finisher | 2022
  • Eagle Scout | 2001