Egg Freckles
By Thomas Brand

Resume

Phone: 617- 858-1212
E-mail: thomasbrand@mac.com
Website: eggfreckles.net

IT Endpoints Engineer @ VPF | October 2021 — Present
Massachusetts Institute of Technology | Cambridge, MA

  • Audited IT inventory & created a new QuickBase app for asset tracking
  • Evaluated GPOs & MECM deployments for Windows 11
  • Optimized JAMF deployments for macOS Monterey & Apple Silicon
  • Lead the VPF Office 365 Email Migration
  • Lead the VPF Zoom Phone VOIP Migration
  • Deployed multiple Neat Board Zoom Room appliances
  • Managed the VPF Capital Database migration project (ongoing)

IT Consultant III @ TLO | December 2015 – October 2021
Massachusetts Institute of Technology | Cambridge, MA

  • Responsible for the purchase/management of all TLO computer equipment
  • Migrated TLO Active Directory from 2003 to 2012 R2
  • Utilized MECM, JAMF, Chocolatey & Homebrew for software deployment & reporting
  • Managed office copiers, printers, & installed a print server for consumable tracking
  • Deployed Microsoft Bitlocker whole disk encryption across all TLO endpoints
  • Lead the TLO Sylantro to Broadsoft VOIP migration
  • Lead the TLO Exchange to Office 365 email migration
  • Deployed Code42 incremental backup across all TLO endpoints
  • Maintained multiple Drupal and WordPress websites hosted on Amazon AWS
  • Performed regex litigation searches against TLO email archives
  • Successfully lead the TLO through a remote work transition during the COVD19 pandemic

Manager, Field Service Engineering @ IS&T | October 2013 – December 2015 Massachusetts Institute of Technology | Cambridge, MA

  • Managed a distributed team of 17 IT professionals working in over 20 DLCs
  • Completed the Institute adoption of DUO two-factor authentication
  • Completed the Institute migration from Cyrus IMAP to Microsoft Exchange
  • Completed the Institute migration from IBM TSM to Code42 CrashPlan
  • Lead the Institute adoption of Microsoft MECM & JAMF
  • Managed MIT’s PC repair center (3-day turnaround on avg.)
  • Managed the licensing, documentation, & deployment of MIT's software library
  • Helped administer MIT’s FlexLM license servers
  • Participated in the packaging and deployment of new MIT software including Dropbox, CrashPlan, LabView, Adobe Creative Cloud, & Microsoft Office 365.

Desktop Manager @ VPF | June 2012 – October 2013
Massachusetts Institute of Technology | Cambridge, MA

  • Responsible for the purchase/management of all VPF computer equipment
  • Managed a IT Help Desk with ticketing system for over a 160 employees
  • Trained members of VPF Tech in new technology & customer support strategies
  • Engineered an unattended AIK/Lite-Touch build process
  • Created a shared FileMaker database for tracking all VPF IT assets
  • Designed and maintained a VPF Tech Wiki for technical documentation
  • Hosted/administered macOS, Windows Server, & Linux WMs
  • Administered the VPF Active Directory
  • Instituted a dept wide backup and encryption policy for all VPF endpoints
  • Participated with the MIT community to resolve technical issues outside of VPF

PACS Analyst II @ Radiology | October 2005 – June 2012
Boston Children’s Hospital | Boston, MA

  • Participated in 24/7 on call IT support for the department of Radiology
  • Imaged thousands of PC & Macintosh workstations
  • Coordinated the transition to new applications & paperless workflows
  • Managed a inventory of over 500 distributed Radiology endpoints
  • Negotiated vendor contracts with HP, Apple, Sprint & AT&T
  • Integrated Macs and PCs with Microsoft Active Directory
  • Administered Windows file, print, & Radiology PACS/RIS servers
  • Introduced client-side operating system virtualization to Radiology
  • Instituted a department-wide backup system
  • Lead the Apple iPhone Enterprise Beta program at BCH

Lead Mac Genius | June 2003 – December 2005
Apple Inc. | Cupertino, CA

  • Trained teams of Mac Genius for the opening of new Apple Store
  • Lead the daily operation of the "Genius Bar"
  • Taught instructional classes for customers in both Apple & Adobe software
  • Upgraded the store’s BOH equipment including POS, servers, & networking
  • Ordered parts & kept an inventory of all ongoing service requests

Computer Lab Technician | September 2002 – June 2004
Mount Ida College | Newton, MA

  • Provided direct desktop support across Mount Ida College
  • Engineered a daily NetBoot imaging strategy to meet individual curriculum needs
  • Lead the college-wide migration from Mac OS 9 to Mac OS X
  • Deployed & managed two new Power Mac G5 computer labs
  • Utilized Mac OS X Servers for NetBoot, software licensing, & roaming profiles
  • Provided printing preflight services using Epson large-format inkjet printers
  • Performed routine PC/Mac hardware repairs

Certifications

  • MCITP: Windows Server 2008: 70-640 Active Directory
  • MCITP: Windows Server 2008: 70-642 Network Infrastructure
  • MCITP: Windows Server 2008: 70-643 Applications Infrastructure
  • MCITP: Windows Server 2008: 70-620 Windows Vista Client
  • MCITP: Windows Server 2008: 70-647 Enterprise Administrator
  • Apple Certified Macintosh Technician | October 2005 – 2015
  • Apple Certified System Administrator | November 2005
  • Apple Certified Help Desk Specialist | October 2005
  • CompTIA A+ Certification | September 2002
  • 2:59:20 Marathon Time | October 2018
  • Eagle Scout | 2001