Egg Freckles
By Thomas Brand

Thomas Brand

Phone: 617-858-1212
E-mail: thomasbrand@mac.com
Website: eggfreckles.net

Summary

Experienced IT Endpoints Engineer with over two decades of expertise in endpoint lifecycle management, server administration, and enterprise IT support. Proven track record in leading infrastructure migrations, deploying security solutions, and managing cross-functional teams. Passionate about optimizing IT operations and enhancing user experience across diverse platforms.

Experience

IT Endpoints Engineer @ EVPT | October 2021 — Present
Massachusetts Institute of Technology | Cambridge, MA

  • Manages the complete lifecycle of hundreds of remote endpoints
  • Maintains Windows/Linux servers within a hybrid vSphere/AWS environment
  • Provides multi-tier Help Desk support for hundreds of remote employees
  • FileMaker, MS Access, Quickbase, & ServiceNow development
  • AD Microsoft Intune & MECM administration for Windows 10/11
  • Jamf Pro administration for macOS/iOS on Apple Silicon
  • Performs regular security audits for EVPT endpoints and servers

IT Manager @ OSATT | December 2015 – October 2021
Massachusetts Institute of Technology | Cambridge, MA

  • Responsible for the procurement/lifecycle of all OSATT IT equipment
  • Migrated OSATT Active Directory from Windows Server 2003 to 2016
  • Utilized MECM, Jamf & CrowdStrike for software deployment & reporting
  • Managed copiers, printers & print servers for consumable tracking
  • Deployed Bitlocker whole disk encryption across all OSATT endpoints
  • Deployed CrashPlan incremental backup across all OSATT endpoints
  • Completed the OSATT Sylantro to Broadsoft VOIP migration
  • Completed the OSATT Exchange to Office 365 email migration
  • Maintained Drupal, Grav & WordPress websites hosted on RHEL
  • Performed regex litigation searches against OSATT email archives

Manager, Field Service Engineering @ IS&T | October 2013 – December 2015
Massachusetts Institute of Technology | Cambridge, MA

  • Managed a distributed team of 17 IT professionals working in 23 DLCs
  • Completed the Institute adoption of DUO two-factor authentication
  • Completed the Institute migration from Cyrus IMAP to MS Exchange
  • Completed the Institute migration from IBM TSM to CrashPlan
  • Lead the Institute adoption of MECM, Jamf Pro, and CrashPlan
  • Took MIT’s PC repair center from a 2-week to a 3-day avg. turnaround
  • Helped administer MIT’s FlexLM Ubuntu license servers
  • Participated in the licensing, packaging, documentation & deployment of new software including Quickbase, Dropbox, CrashPlan, LabView, Adobe Creative Cloud, & Microsoft Office 365

Desktop Manager @ VPF | June 2012 – October 2013
Massachusetts Institute of Technology | Cambridge, MA

  • Responsible for the procurement/lifecycle of all VPF IT equipment
  • Managed a multi-tier Help Desk for over a 160 employees
  • Trained members of VPF Tech in new technology & support strategies
  • Engineered an unattended Lite-Touch Windows/Linux build system
  • Created a shared FileMaker database for tracking all VPF IT assets
  • Designed and maintained a VPF Tech Wiki for technical documentation
  • vSphere administration for macOS, Windows Server, & Linux guests
  • Migrated VPF Active Directory from Windows Server 2003 to 2012 R2

PACS Analyst II @ Radiology | October 2005 – June 2012
Boston Children’s Hospital | Boston, MA

  • Participated in 24/7 on-call IT support for the department of Radiology
  • Imaged thousands of PC & Macintosh Radiology workstations
  • Coordinated the transition to new applications & paperless workflows
  • Negotiated vendor contracts with HP, Apple, Dell, Sprint & AT&T
  • Integrated Macs and PCs with Microsoft Active Directory
  • Administered Windows file, print, & Radiology PACS/RIS servers
  • Introduced client-side operating system virtualization to Radiology
  • Lead the Apple iPhone Enterprise Beta program at BCH

Lead Mac Genius @ Chestnut Hill | June 2003 – December 2005
Apple Inc. | Cupertino, CA

  • Trained teams of Mac Genius for the opening of new Apple Stores
  • Managed the daily operation of the Chestnut Hill Genius Bar
  • Taught instructional classes in both Apple & Adobe professional software
  • Upgraded the store’s BoH equipment, PoS, servers & networking
  • Ordered parts & kept an inventory of all ongoing service requests
  • Primary contact for all warranty/repair customer service issues

Computer Lab Technician | September 2002 – June 2004
Mount Ida College | Newton, MA

  • Provided onsite PC/Mac support across Mount Ida College
  • Engineered a NetBoot/PXE PC imaging strategy for computer labs
  • Lead the college-wide migration from Mac OS 9 to Mac OS X
  • Deployed & managed two new Power Mac G5 computer labs
  • Utilized Mac OS X Server for software licensing & roaming profiles
  • Provided pre-flight services using Epson large-format inkjet printers
  • Performed routine PC/Mac hardware repairs for students, faculty & staff

**Certifications

  • Microsoft Certified IT Professional (MCITP)** – Windows Server 2008 (AD, Network Infrastructure, Applications Infrastructure, Enterprise Admin)
  • Apple Certifications** – Certified Macintosh Technician, System Administrator, Help Desk Specialist (2003–2015)
  • CompTIA A+** – Certified since 2002

**Additional Achievements

  • 15-time Boston Marathon Finisher
  • Eagle Scout (August 2001)