Egg Freckles
Notes from my Newton

Thomas Brand

Phone: 617- 858-1212
E-mail: thomasbrand@mac.com
Website: thomasbrand.net

Systems Administrator, IT Consultant III | December 2015 - Present
Massachusetts Institute of Technology | 02139, Cambridge, MA

  • Hosts and maintains the TLO website and technology database.
  • Migrated the TLO TLO.MS.MIT.EDU Windows domain to IS&T's WIN.MIT.EDU.
  • Rebuilt and replaced TLO's fleet of 50 desktop computers in a two month period..
  • Deployed Microsoft SCCM across all desktop for software deployment and reporting.
  • Replaced all TLO printers and setup a Windows print server for consumable tracking.
  • Installed Institute approved sustainable account and security practices.
  • Deployied Microsoft Bitlocker whole disk encryption across all TLO workstations.
  • Deployed Code 42 CrashPlan incremental backup across all TLO workstations.

Manager, Field Service Engineering | May 2015 - December 2015
Massachusetts Institute of Technology | 02139, Cambridge, MA

  • Coordinated a cross-campus, cost-recovery, distributed IT support business.
  • Managed a team of seventeen IT professionals working in over twenty DLCs.
  • Completed the Institute adoption of DUO two-factor authentication.
  • Completed the Institute migration from Cyrus IMAP to Microsoft Exchange.
  • Completed the Institute migration from IBM TSM to Code42 CrashPlan.
  • Lead the deployment of Microsoft SCCM & JAMF Casper across campus.

Team Lead, Hardware & Software Services | October 2013 - May 2015
Massachusetts Institute of Technology | 02139, Cambridge, MA

  • Lead a team of six in the triage, diagnosis, and repair of MIT’s PCs.
  • Guided junior hardware technician’s toward reaching their Dell, Lenovo, and Apple certifications.
  • Primary point of contact on campus for all Apple related inquiries.
  • Lead a team of three in the procurement, documentation, and deployment of MIT’s library of software.
  • Helped administer MIT’s FlexLM license Servers.
  • Participated in the packaging and deployment of new MIT software including Dropbox, LabView, Adobe Creative Cloud, and Office 365.

Desktop Analyst VPF | June 2012 - October 2013
Massachusetts Institute of Technology | 02139, Cambridge, MA

  • Developed a 60 minute resolution strategy for all technical issues.
  • Trained members of VPF Tech in new technology and customer support strategies.
  • Engineered an unattended AIK/Light-Touch build process for VPF workstations.
  • Created a FileMaker inventory and reporting system for all VPF assets.
  • Designed and maintained the VPF Tech Wiki to provide technical documentation.
  • Administers both physical and virtual Linux, Mac, and Windows servers.
  • Responsible for the purchase of all VPF computer equipment.
  • Administered Group Policy for a container on the WIN.MIT.EDU Windows domain.
  • Instituted a VPF wide backup and encryption policy for all members of VPF.
  • Worked with the MIT community to resolve technical issues outside of VPF.

PACS Analyst II | October 2005 - June 2012
Boston Children’s Hospital | 02115, Boston, MA

  • Provided direct desktop support for the department of Radiology.
  • Directed desktop imaging for hundreds of PC and Macintosh workstations.
  • Coordinated the training of new applications and workflows
  • Managed and mapped the inventory of all Radiology computer assets.
  • Negotiated high-profile vendor contracts with HP, Apple & AT&T.
  • Integrated Macs and PCs on a Microsoft Active Directory network.
  • Administered Windows File, Print, and PACS servers.
  • Introduced client-side operating system virtualization to Children’s Hospital Boston.
  • Instituted a department-wide backup system.
  • Supervised the Apple iPhone Enterprise Beta program at Children’s Hospital.

Lead Mac Genius | June 2003 - December 2006
Apple Inc. | Cupertino, CA

  • Trained a new team of Mac Genius for the opening of a band-new Apple Store.
  • Lead the daily operation of the Genius Bar.
  • Taught instructional classes for customers in both Apple & Adobe software.
  • Upgraded the store’s BOH equipment including POS, Servers, and Networking.
  • Ordered parts and kept an inventory of all incoming and outgoing repairs.

Computer Lab Technician | September 2002 - June 2004
Mount Ida College | Newton, MA

  • Provided direct desktop support across Mount Ida College.
  • Devised a daily NetBoot imaging strategy to meet individual curriculum needs.
  • Oversaw the institution-wide migration from Mac OS 9 to Mac OS X.
  • Directed the deployment of two new Power Mac G5 computer labs.
  • Deployed a Mac OS X Server for NetBoot, license distribution, and roaming profiles.
  • Provided printing preflight services using Epson large-format inkjet printers.
  • Performed routine PC repairs.

Certifications:

  • Apple Certified Macintosh Technician | October 2005 - present
  • Apple Certified System Administrator | November 2005
  • Apple Certified Help Desk Specialist | October 2005
  • CompTIA A+ Certification | September 2002
  • 3:05:43 Marathon Time
  • Eagle Scout

References available upon request.